Skills & Training

This course is designed to equip managers with expert knowledge about food sales and service essentials.

Benefits of this course:

• Provides your team with the practical knowledge to provide the best experiences for their guests.
• Learn techniques to increase sales.
• Master how to vary your approach when dealing with different types of guests and environments.

Our online retail course on fresh produce provides key learnings to take your team to the next level.

Benefits of this course:

• Understand how to maintain high standards and effectively merchandise products to boost sales.
• Learn the logistics of product delivery and strategies to reduce shrinkage and waste.
• Gain knowledge on product care, including flowers, and discover complementary items to enhance customer experience.

Our Fuel Safety course provides all the vital information needed to keep fuel forecourts trouble- and hazard-free.

Benefits of this course:

• Understand your responsibilities as a forecourt operator and how to manage fuel hazards and risks.
• Learn the protocols for authorising pumps and effectively using the tannoy system.
• Gain skills in dealing with spillages and leaks to ensure a safe and compliant environment.

As part of our serving alcohol course series, this segment focuses the key facts about gin, and gives the learner the skills to best serve it.

What are the key benefits of this course?

• Learn about what gin is made from and the different production methods.
• Understand the difference between pot and column distillation.
• Make it perfect - learn how to make, pour and present the perfect gin drink (and what not to do!).

Our online food hygiene course is designed to equip managers with the knowledge they need to manage food hygiene and safety in the business effectively.

Benefits of this course:

• Gain a thorough understanding of food safety and hygiene legislation and managerial responsibilities.
• Learn essential food safety procedures and effective team coaching techniques.
• Master HACCP for hazard control, handle enforcement visits, and address customer complaints professionally.

Our Managing Health and Safety course is designed to equip managers with practical knowledge they can use within the workplace.

Benefits of this course:

• Comprehensive understanding of health and safety laws and responsibilities.
• Learn effective risk assessment and accident prevention techniques.
• Understand essential fire management practices and regulatory compliance.

This episode on setting objectives in performance management teaches you how to engage and motivate your team effectively, identify challenges, and create actionable plans for improvement.

Benefits of this course:

• Learn strategies to effectively engage and motivate your team.
• Develop skills to identify key challenges and areas for improvement.
• Create actionable plans for positive change and enhanced team performance.

This Wellbeing Training for Managers equips you to recognise and address mental health issues, fostering a supportive workplace culture of communication and empathy to enhance team performance.

Benefits of this course:

• Develop skills to recognise and address mental health issues affecting team members.
• Build confidence to tackle difficult conversations with sensitivity and empathy.
• Foster a supportive workplace culture that reduces stigma and enhances team performance.

This Recruitment Management Course teaches you how to identify skills gaps, recruit effectively, and develop team members for success. Learn to conduct interviews and build a strong, skilled team.

Benefits of this course:

• Learn to identify and address skills gaps within your team.
• Understand how to assess and develop team members for promotion.
• Gain skills for effectively preparing for and conducting external interviews.