Skills & Training

Get your team up to speed with our short online food safety course on Acrylamide Awareness.

Benefits of this course:

• Gain a thorough understanding of what acrylamide is and why reducing exposure is crucial for health and safety.
• Learn essential techniques for cooking and preparing food safely to protect everyone from potential risks.

Give your employees the knowledge and know-how to responsibly operate Adult Gaming Centres (AGCs) with our short online learning course.

Benefits of this course:

• Helps employees to feel confident in their knowledge of AGCs.
• How to operate AGCs successfully meeting the main objectives set out by the Gambling Act 2005.

Know your limits with our Challenge 25 training, giving you all the intel you need to serve your customers with confidence and conviction.

What are the key benefits of this course?

• Understand which products are age-restricted by law and what the minimum age requirements are.
• How to carry out the Challenge 25 procedure.
• Learn about solvents and which ordinary household products contain them.

Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law in Scotland and builds on your Challenge 21 knowledge.

What are the key benefits of this course?

• Understand the impact of alcohol abuse on individuals and those around them.
• Learn about the laws on licensing and what they aim to achieve.
• The effects on health and society.

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol in Northern Ireland with confidence.

Benefits of this course:

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
Learn More on Alcohol Sales Challenge 21 (NI) - How to Refuse

Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally in Northern Ireland, you’ll get all the tips you need to serve smart and stay compliant.

Benefits of this course:

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

Benefits of this course:

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
Learn More on Alcohol Sales Challenge 21 - How to Refuse

Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

Benefits of this course:

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol in Scotland with confidence.

What are the key benefits of this course?

• When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
• How to recognise and manage fatigue in yourself and others.