Alcohol Sales Challenge 21 - How to Refuse
Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.
Benefits of this course:
- When there's a duty to refuse to serve a customer and how to do this with good customer service.
- How to check ID properly.
- Why refusals to sell alcohol should be recorded.
Course code
HAA1_02
£1.50
This course will take around 15 minutes
There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.
You will learn:
- when there's a duty to refuse to serve a customer and how to do this with good customer service
- how to check ID properly
- why refusals to sell alcohol should be recorded
- how to recognise and manage fatigue in yourself and others
- how to understand and act upon well-being issues
- influencing and negotiation skills to create a safety culture
| Average Rating | 3.30 |
|---|---|
| Number of Reviews | 861 |
| Sub-sector | Restaurant, Hotel, Quick Service Restaurant, Pub/bar, Catering, Events |
| Business outcomes | Compliance, Sales, Service |
| Skills & Training | Compliance, Sales & Service |
| Jobs & Roles | Hospitality colleague, Hospitality HOD/Site Manager |
| Course Author | Upskill People |
No content available.
Check items to add to the basket or
-
![anaphylactic shock]()
Food Hygiene - Allergens£1.50 -
![Your wellbeing - Wellbeing courses online from Upskill People]()
Your Wellbeing£2.50 -
![Online cellar management skills course by Upskill People]()
Cellar Management Skills£7.50
