Sales & Service

Discover our range of sales and customer service courses available from Upskill People. Having an effective training programme for current staff or new starters will allow them to have the best possible start and improve their performance. From sales and service essentials and skills in table service or over the counter, to the importance of 'Challenge 25'. Whether it's a short 15 minute refresher online learning course or one of the longer courses which are designed to give learners the confidence and skills they need to be the best they can be. Browse our sales courses today.
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  1. Challenge 25 training Scotland
    Alcohol Sales (Scotland) - Extra Resources
    88.40% of 100
    12 Reviews
    £3.50

    Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law in Scotland and builds on your Challenge 21 knowledge.

    What are the key benefits of this course?

    • Understand the impact of alcohol abuse on individuals and those around them.
    • Learn about the laws on licensing and what they aim to achieve.
    • The effects on health and society.
    Learn More on Alcohol Sales (Scotland) - Extra Resources
  2. Alcohol Sales - Extra Resources
    Alcohol Sales - Extra Resources
    100.00% of 100
    5 Reviews
    £3.50

    Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law and builds on your Challenge 21 knowledge.

    What are the key benefits of this course?

    • Understand the impact of alcohol abuse on individuals and those around them.
    • Learn about the laws on licensing and what they aim to achieve.
    • The effects on health and society.
    Learn More on Alcohol Sales - Extra Resources
  3. Alcohol Sales Training: When To Serve (NI). Hospitality training courses by Upskill People.
    Alcohol Sales Challenge 21 (NI) - When to Serve
    £2.00

    Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally in Northern Ireland, you’ll get all the tips you need to serve smart and stay compliant.

    Benefits of this course:

    • Learn essential legal guidelines and age restrictions for alcohol sales.
    • Understand licensing requirements, ID checks, and acceptable proof of age.
    • Gain skills in fostering a safety culture through effective influencing and negotiation.
    Learn More on Alcohol Sales Challenge 21 (NI) - When to Serve
  4. Alcohol Sales Challenge 21 - How to Refuse
    Alcohol Sales Challenge 21 - How to Refuse
    66.00% of 100
    861 Reviews
    £1.50

    Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

    Benefits of this course:

  5. Alcohol Sales Challenge 21 - When to Serve
    Alcohol Sales Challenge 21 - When to Serve
    65.80% of 100
    863 Reviews
    £2.00

    Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

    Benefits of this course:

    • Learn essential legal guidelines and age restrictions for alcohol sales.
    • Understand licensing requirements, ID checks, and acceptable proof of age.
    • Gain skills in fostering a safety culture through effective influencing and negotiation.
    Learn More on Alcohol Sales Challenge 21 - When to Serve
  6. Alcohol Sales Training: How To Refuse (Scotland). Hospitality training courses by Upskill People.
    Alcohol Sales Challenge 25 (Scotland) - How to Refuse
    43.80% of 100
    99 Reviews
    £1.50

    Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol in Scotland with confidence.

    What are the key benefits of this course?

    • When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
    • How to check ID properly.
    • Why refusals to sell alcohol should be recorded.
    • How to recognise and manage fatigue in yourself and others.
    Learn More on Alcohol Sales Challenge 25 (Scotland) - How to Refuse
  7. Alcohol Sales Training: When To Serve (Scotland). Hospitality training courses by Upskill People.
    Alcohol Sales Challenge 25 (Scotland) - When to Serve
    47.20% of 100
    101 Reviews
    £2.00

    Let\'s face it: if you don\'t know what you\'re doing, selling alcohol can be fraught with issues. This course teaches you when to serve alcohol in Scotland, giving you the practical skills you need to sell responsibly and within the law.

    What are the key benefits of this course?

    • The legal age restrictions for buying and selling alcohol and the consequences of breaking the law.
    • What alcohol actually is and who enforces the law on its sale.
    • About the premises licence and licensed hours for selling alcohol.
    Learn More on Alcohol Sales Challenge 25 (Scotland) - When to Serve
  8. Alcohol Sales Challenge 25 - How to Refuse
    Alcohol Sales Challenge 25 - How to Refuse
    75.20% of 100
    139 Reviews
    £1.50

    Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

    Benefits of this course:

  9. Alcohol Sales Challenge 25 - When to Serve
    Alcohol Sales Challenge 25 - When to Serve
    77.20% of 100
    138 Reviews
    £2.00

    Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

    Benefits of this course:

    • Learn essential legal guidelines and age restrictions for alcohol sales.
    • Understand licensing requirements, ID checks, and acceptable proof of age.
    • Gain skills in fostering a safety culture through effective influencing and negotiation.
    Learn More on Alcohol Sales Challenge 25 - When to Serve
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