Alcohol Sales Challenge 21 (NI) - How to Refuse

Course code

This course will take around 15 minutes

There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.

You will learn:

  • when there's a duty to refuse to serve a customer and how to do this with good customer service
  • how to check ID properly
  • why refusals to sell alcohol should be recorded
  • how to recognise and manage fatigue in yourself and others
  • how to understand and act upon well-being issues
  • influencing and negotiation skills to create a safety culture
More Information
Core sector Hospitality
Sub-sector Restaurant, Hotel, Quick Service Restaurant, Pub/bar
Business outcomes Compliance, Sales, Service
Skill type Communication
Job type Manager, Deputy Manager, Supervisor, Customer Assistant, Sales Assistant, Front of House
Author Upskill People

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