Alcohol Sales Challenge 21 (NI) - How to Refuse
Course code
HAA1_02_NI
£1.50
This course will take around 15 minutes
There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.
You will learn:
- when there's a duty to refuse to serve a customer and how to do this with good customer service
- how to check ID properly
- why refusals to sell alcohol should be recorded
- how to recognise and manage fatigue in yourself and others
- how to understand and act upon well-being issues
- influencing and negotiation skills to create a safety culture
| Core sector | Hospitality |
|---|---|
| Sub-sector | Restaurant, Hotel, Quick Service Restaurant, Pub/bar |
| Business outcomes | Compliance, Sales, Service |
| Skill type | Communication |
| Job type | Manager, Deputy Manager, Supervisor, Customer Assistant, Sales Assistant, Front of House |
| Author | Upskill People |
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