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Alcohol Sales Challenge 25 (Scotland) - How to Refuse

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol in Scotland with confidence.

What are the key benefits of this course?

When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
How to check ID properly.
Why refusals to sell alcohol should be recorded.
How to recognise and manage fatigue in yourself and others.

43.80% of 100

99 Reviews

Course code

HAA2_02

£1.50

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Details

This course will take around 15 minutes

There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.

You will learn:

when there's a duty to refuse to serve a customer and how to do this with good customer service
how to check ID properly
why refusals to sell alcohol should be recorded
how to recognise and manage fatigue in yourself and others
how to understand and act upon well-being issues
influencing and negotiation skills to create a safety culture

More Information

More Information
Average Rating	2.19
Number of Reviews	99
Sub-sector	Restaurant, Hotel, Quick Service Restaurant, Pub/bar, Catering, Events
Business outcomes	Compliance, Sales, Service
Skills & Training	Compliance, Sales & Service
Jobs & Roles	Hospitality colleague, Hospitality HOD/Site Manager
Course Author	Upskill People
Why choose snippet	Why choose an Upskill People course? Study in your own time using our interactive learning portal. Works from any device. All courses are written by industry experts. Media-rich course videos. Easy to implement skills and knowledge in real life.