Industry & Sector

Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.

What are the benefits of this course?

• Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
• How to help calm situations that could otherwise become out of hand.
• Learn what to do, and not to do, when there\'s a confrontation with customers.
• How to handle one-on-one confrontations, both during and after.

Our funeral courses are the ideal start for anyone joining a new company, giving you important information that will help you understand the sector, how the company is structured, its policies and procedures and also the help and support available to you.

What are the benefits of this course?

• Understand what working in the funeral sector entails, giving you a fantastic overview of the key info.
• Discover what the company is all about, including its core values.
• Get to grips with the key areas of your employment, including personal conduct, legal stuff, pay, benefits and time off.
• Understand the key roles and responsibilities of the people around you.