Funeral
Discover our range of funeral courses online, from funeral fire safety and security to care & preparation, these elearning courses are essential to getting new employees up to speed, or a great way of refreshing current employees knowledge, the certifications allow managers to track performance to ensure the correct skills are being learnt. Browse our funeral courses below.
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Violence and Aggression at Work£3.00Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.
What are the benefits of this course?
- Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
- How to help calm situations that could otherwise become out of hand.
- Learn what to do, and not to do, when there\'s a confrontation with customers.
- How to handle one-on-one confrontations, both during and after.
