Hospitality
Discover our range of hospitality courses online, from alcohol sales and service, safety health and wellbeing, cellar management and serving drinks, food hygiene, to fire safety awareness. Whether your staff are within food and beverage, travel and tourism or entertainment, you can rest assured that you're providing them with effective online learning opportunities and certifications. Ideal for individuals interested in improving their hospitality knowledge or for employers looking to train their staff more successfully. Browse our courses below.
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Violence and Aggression at Work£3.00Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.
What are the benefits of this course?
- Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
- How to help calm situations that could otherwise become out of hand.
- Learn what to do, and not to do, when there\'s a confrontation with customers.
- How to handle one-on-one confrontations, both during and after.
