Skills & Training

Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.

What are the benefits of this course?

• Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
• How to help calm situations that could otherwise become out of hand.
• Learn what to do, and not to do, when there\'s a confrontation with customers.
• How to handle one-on-one confrontations, both during and after.

Shake things up with this quick and essential vodka serving alcohol course! Whether you\'re mixing a martini or pouring it neat, this course will give you all the must-know facts to elevate your customers experience.

What are the key benefits of this course?

• Uncover what vodka is made from and how it ?s distilled.
• Explore the countries that lead the vodka scene.
• Master the art of preparing and presenting flawless vodka drinks - plus, what to avoid for perfection.

Ready to wow your customers with whisky knowledge? This snappy serving alcohol course gives you all the essentials to serve up the best whisky experience with confidence and style.

What are the key benefits of this course?

• Explore the world\'s top whisky-producing countries and their distinct styles.
• Dive into the key whisky types, how they\'re crafted, and what they taste like.
• Master the art of making, pouring, and presenting flawless whisky drinks and learn what to avoid!

Ready to wow your customers with whisky knowledge? This snappy serving alcohol course gives you all the essentials to serve up the best whisky experience with confidence and style.

What are the key benefits of this course?

• Explore the worlds top whisky-producing countries and their distinct styles.
• Dive into the key whisky types, how theyre crafted, and what they taste like.
• Master the art of making, pouring, and presenting flawless whisky drinksÑand learn what to avoid!