Skills & Training

This course is designed to equip managers with expert knowledge about food sales and service essentials.

Benefits of this course:

• Provides your team with the practical knowledge to provide the best experiences for their guests.
• Learn techniques to increase sales.
• Master how to vary your approach when dealing with different types of guests and environments.

Our Fuel Safety course provides all the vital information needed to keep fuel forecourts trouble- and hazard-free.

Benefits of this course:

• Understand your responsibilities as a forecourt operator and how to manage fuel hazards and risks.
• Learn the protocols for authorising pumps and effectively using the tannoy system.
• Gain skills in dealing with spillages and leaks to ensure a safe and compliant environment.

Our Fire Safety Funeral Course ensures essential workplace knowledge of fire prevention, detection, and response.

Benefits of this course:

• Understand the causes of fires and how to prevent them.
• Learn the fire evacuation procedure and identify escape routes.
• Gain knowledge on using fire fighting equipment and what to do if clothes catch fire.

Our Funeral Health & Safety Essentials course ensures compliance with health and safety law, focusing on accident prevention and maintaining high standards of safety.

Benefits of this course:

• Understand essential health and safety practices, including accident reporting and first aid procedures.
• Identify and reduce risks from common hazards.
• Comply with safety regulations by understanding COSHH, safety signs, equipment use, and manual handling.

Our Personal Essentials module within our Funeral Courses sector provides the learner key information to use within the workplace.

Benefits of this course:

• Learn the dress code, maintain clean uniforms, and uphold high conduct standards.
• Prioritise personal hygiene to prevent cross-contamination and manage occupational health.
• Understand equality and diversity policies and ask key questions about employment terms.

Our Funeral Security short course highlights branch security procedures, including lone working and viewing the deceased.

Benefits of this course:

• Understand branch access procedures and how to secure cash, valuables, and client information.
• Learn the restricted viewing policy for the deceased and ensure personal belongings are protected.
• Follow the lone working policy to ensure the safety of team members both inside and outside the office.

This e-briefing course quickly teaches learners the correct procedures for the identification of the deceased.

Benefits of this course:

• Gain expertise in handling removals for HM Coroner or hospital.
• Develop proficiency in arrival procedures and accurate coffin/casket identification.
• Learn essential procedures before departure and during the funeral, ensuring respectful and precise handling of the deceased.

This Legionella awareness training quickly and concisely provides a practical approach to prevent Legionella, for all housekeeping, spa, and gardening teams.

Benefits of this course:

• Understand what Legionella and Legionnaires\' disease is and how you can catch it.
• Understand the law around Legionella control and our duty to take suitable precautions to prevent/control the risk of exposure.
• Learn what preventative measures we can take.