Upskill courses

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol in Northern Ireland with confidence.

Benefits of this course:

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
Learn More on Alcohol Sales Challenge 21 (NI) - How to Refuse

Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally in Northern Ireland, you’ll get all the tips you need to serve smart and stay compliant.

Benefits of this course:

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.