Upskill People

As part of our serving alcohol course series, this segment focuses the key facts about gin, and gives the learner the skills to best serve it.

What are the key benefits of this course?

• Learn about what gin is made from and the different production methods.
• Understand the difference between pot and column distillation.
• Make it perfect - learn how to make, pour and present the perfect gin drink (and what not to do!).

This Legionella awareness training quickly and concisely provides a practical approach to prevent Legionella, for all housekeeping, spa, and gardening teams.

Benefits of this course:

• Understand what Legionella and Legionnaires\' disease is and how you can catch it.
• Understand the law around Legionella control and our duty to take suitable precautions to prevent/control the risk of exposure.
• Learn what preventative measures we can take.

Our Managing Health and Safety course is designed to equip managers with practical knowledge they can use within the workplace.

Benefits of this course:

• Comprehensive understanding of health and safety laws and responsibilities.
• Learn effective risk assessment and accident prevention techniques.
• Understand essential fire management practices and regulatory compliance.

Learn essential skills in our bomb threat training course. Identify suspicious items, understand bomb types, handle threats, maintain security, and respond to phone threats.

What are the benefits to this course?

• Identify suspicious items and recognise potential threats to enhance workplace safety.
• Gain knowledge on different bomb types and appropriate responses to suspicions.
• Understand how to maintain security and manage telephone bomb threats efficiently.

As part of our serving alcohol course series, this segment focuses the key facts about red wine, and gives the learner the skills to best serve it.

What are the key benefits of this course?

• Know your stuff - learn the main red wine grapes and what they taste like, the key countries which produce wine and what wines go with what types of food.
• Understand what the wine label can tell you.
• How to open a bottle, seal a bottle and pour a glass perfectly (and what not to do).

Following what you've learnt from our essentials safety, health and wellbeing course, this training covers extra topics to help prevent accidents and keeps safety as a top priority.

What are the benefits of this course?

• Learn practical skills to manage risks effectively.
• How to handle equipment safely to reduce injury.
• The importance of building a positive safety culture at work.

Keeping your people and your business safe is a non-negotiable - and so is understanding the ins and outs of health and safety. Which is why our health and wellbeing course covers everything you need to know, including the practical skills that are so essential to a safe workplace.

What are the benefits of this course?

• Why safety, health and wellbeing is so important ? and the consequences of not taking it seriously.
• The difference between accidents, incidents, near misses and dangerous occurrences.
• That accidents and incidents must be reported to help prevent recurrence.
• What a risk assessment is and different ways to reduce the risk of common slip, trip and fall injuries.

This course, part of our sales training courses, focuses on improving customer relationships, understanding buying signals, and applying effective sales techniques for greater success.

What are the benefits to this course?

• Learn to build strong connections with customers, improving job satisfaction and overall service quality.
• Gain skills in recognising buying signals, upselling, and using product knowledge to increase sales.
• Acquire techniques for managing challenging interactions, including effective communication and queue management.

Serving food and drink over the counter? Our Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted) course will give you the confidence and skills to be brilliant at sales and service and give your customers the best experience possible.

What are the benefits of this course?

• How to get the best for you and your customers, even when you\'re busy.
• The importance of knowing what you offer and how to use this to improve the customer experience.
• How to keep stress levels low during service.