Sales & Service Essentials

This course will take around 60 minutes

On completing this course you will understand:

• that sales and good service is about getting on with people well, which leads to greater job satisfaction all round
• steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
• how to observe and understand customers and look for buying signals
• that product knowledge is key to successful sales
• how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
• that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
• that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
• the simple rules for managing queues and signalling for help
• that after making a great first impression they then have to deliver on their promise to be friendly and helpful

After completing this course you will have gained 1 CPD point