Sales & Service Essentials

This course is all about getting the most out of your relationship with your customers. it's all about being successful. Success means being part of a winning team which makes you more valuable - the more active you are the more successful you'll be, what's not to like?

On completing this course you will understand:

• That sales and good service is about getting on with people well, which leads to greater job satisfaction all round.
• Steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel.
• How to observe and understand customers and look for buying signals.
• That product knowledge is key to successful sales.
• How to increase sales, by up selling, linking products, offering alternatives, the power of touch and offering an opinion.
• That there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales.
• That even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling on but calling for help if needed.
• The simple rules for managing queues and signalling for help.
• That after making a great first impression they then have to deliver on their promise to be friendly and helpful.