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Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted)

Serving food and drink over the counter? Our Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted) course will give you the confidence and skills to be brilliant at sales and service and give your customers the best experience possible.

What are the benefits of this course?

How to get the best for you and your customers, even when you\'re busy.
The importance of knowing what you offer and how to use this to improve the customer experience.
How to keep stress levels low during service.

98.40% of 100

90 Reviews

Course code

CHN_RSSE

£7.00

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Details

This course will take around 60 minutes

On completing this course you will understand:

that sales and good service are about getting on with people well, which leads to greater job satisfaction all round
steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
how to observe and understand customers and look for buying signals
that product knowledge is key to successful sales
how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
the simple rules for managing queues and signalling for help
that after making a great first impression they then have to deliver on their promise to be friendly and helpful

After completing this course you will have gained 1 CPD point

More Information

More Information
Average Rating	4.92
Number of Reviews	90
Sub-sector	Clothing, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business outcomes	Sales, Service
Skills & Training	Sales & Service
Jobs & Roles	Retail colleague
Course Author	Upskill People
Why choose snippet	Why choose an Upskill People course? Study in your own time using our interactive learning portal. Works from any device. All courses are written by industry experts. Media-rich course videos. Easy to implement skills and knowledge in real life.