Hospitality Senior-Area-Regional Manager

Learn everything you need to know about good customer service in our communication skills course.

Benefits of this course:

• Receive practical tips and tricks for good verbal and written communication.
• Develop key skills that can be used within the workplace.
• Understand the right words to use and when.

Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.

What are the benefits of this course?

• Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
• How to help calm situations that could otherwise become out of hand.
• Learn what to do, and not to do, when there\'s a confrontation with customers.
• How to handle one-on-one confrontations, both during and after.