Violence and Aggression at Work

75.00% of 100
13,029 Reviews
Course code

This course will take around 40 minutes

Workplace aggression is any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. Dealing with customers and colleagues could potentially lead to aggression and you need to be aware of the signs, contributing factors and what to do should it happen.

On completing this course you will understand:

  • what can make people angry and trigger workplace aggression and how to eliminate or reduce these triggers
  • that communicating effectively is one of the most effective deterrents
  • how to identify irrational behaviour and help calm situations
  • how to handle one-to-one confrontations – during and after
  • how to respond to confrontation from customers – and how not to
  • observation and listening skills
  • memorising vital information

After completing this course you will have gained 1 CPD point

More Information
Average Rating 3.75
Number of Reviews 13,029
Sub-sector Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering, Events, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business outcomes Compliance, Performance, Wellbeing
Skills & Training Teamworking
Jobs & Roles DC/Warehouse Colleague, Hospitality colleague, Hospitality HOD/Site Manager, Hospitality Senior/Area/Regional Manager, Office colleague, Retail colleague, Retail HOD/Store Manager, Retail Senior/Area/Regional Manager, Support Colleague, Team Leader/Supervisor
Course Author Upskill People

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