Industry & Sector

Learn everything you need to know about good customer service in our communication skills course.

Benefits of this course:

• Receive practical tips and tricks for good verbal and written communication.
• Develop key skills that can be used within the workplace.
• Understand the right words to use and when.

Discover our short online equality and diversity training for managers brought to you by Upskill People.

Benefits of this course:

• Plenty of real-life examples and scenarios for managers to relate to.
• Provides a comprehensive overview of the Equality Act requirement for the fair and equal treatment of all.
• Provides managers with practical tips on how to identify and react to discrimination within their team.

This Legionella awareness training quickly and concisely provides a practical approach to prevent Legionella, for all housekeeping, spa, and gardening teams.

Benefits of this course:

• Understand what Legionella and Legionnaires\' disease is and how you can catch it.
• Understand the law around Legionella control and our duty to take suitable precautions to prevent/control the risk of exposure.
• Learn what preventative measures we can take.

Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.

What are the benefits of this course?

• Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
• How to help calm situations that could otherwise become out of hand.
• Learn what to do, and not to do, when there\'s a confrontation with customers.
• How to handle one-on-one confrontations, both during and after.