Funeral
Discover our range of funeral courses online, from funeral fire safety and security to care & preparation, these elearning courses are essential to getting new employees up to speed, or a great way of refreshing current employees knowledge, the certifications allow managers to track performance to ensure the correct skills are being learnt. Browse our funeral courses below.
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Clear Communication£1.00Learn everything you need to know about good customer service in our communication skills course.
Benefits of this course:
- Receive practical tips and tricks for good verbal and written communication.
- Develop key skills that can be used within the workplace.
- Understand the right words to use and when.
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Equality for Managers£3.00Discover our short online equality and diversity training for managers brought to you by Upskill People.
Benefits of this course:
- Plenty of real-life examples and scenarios for managers to relate to.
- Provides a comprehensive overview of the Equality Act requirement for the fair and equal treatment of all.
- Provides managers with practical tips on how to identify and react to discrimination within their team.
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Violence and Aggression at Work£3.00Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.
What are the benefits of this course?
- Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
- How to help calm situations that could otherwise become out of hand.
- Learn what to do, and not to do, when there\'s a confrontation with customers.
- How to handle one-on-one confrontations, both during and after.
