Skills & Training

Menopause doesn't just affect those experiencing it; without knowledge and empathy, you risk alienating colleagues and losing talented team members. So, get learning, break the silence, empower each other, and elevate your team.

Benefits of our Menopause in the workplace training course:

• Improve staff retention by fostering an inclusive, supportive environment.
• Boost team morale by showing empathy and understanding.
• Equip leaders to address diverse challenges with confidence.

As part of our serving alcohol course series, this segment focuses the key facts about red wine, and gives the learner the skills to best serve it.

What are the key benefits of this course?

• Know your stuff - learn the main red wine grapes and what they taste like, the key countries which produce wine and what wines go with what types of food.
• Understand what the wine label can tell you.
• How to open a bottle, seal a bottle and pour a glass perfectly (and what not to do).

This course, part of our sales training courses, focuses on improving customer relationships, understanding buying signals, and applying effective sales techniques for greater success.

What are the benefits to this course?

• Learn to build strong connections with customers, improving job satisfaction and overall service quality.
• Gain skills in recognising buying signals, upselling, and using product knowledge to increase sales.
• Acquire techniques for managing challenging interactions, including effective communication and queue management.

Serving food and drink over the counter? Our Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted) course will give you the confidence and skills to be brilliant at sales and service and give your customers the best experience possible.

What are the benefits of this course?

• How to get the best for you and your customers, even when you\'re busy.
• The importance of knowing what you offer and how to use this to improve the customer experience.
• How to keep stress levels low during service.

Get ready to pop, pour, and impress with this quick and fun serving alcohol course on all things sparkling wine!

What are the key benefits of this course?

• Discover the main sparkling wine types and what makes them sparkle!
• Explore the countries behind the bubbles and their unique styles.
• Learn how sparkling wine is crafted, aged, and, of course, opened with finesse.

Feeling burnt out just reading about burnout? This Tackling Burnout course dives into the causes of that "always-on" feeling and helps you spot burnout’s warning signs in yourself and your team. Soon, you’ll be ready to boost well-being and keep your team thriving, not just surviving.

Benefits of this course:

• Hear from Lynette Charles, Chief Executive of MIND, talking about burnout.
• Learn how to recognise and deal with burnout in the workplace.
• Understand the difference between the physical and emotional signs of burnout.

This course on managing depression helps you distinguish between natural sadness and clinical depression, providing strategies to identify symptoms, assess severity, and intervene to minimise productivity loss and distress.

What are the benefits to this course?

• Spot the signs and symptoms of depression in your employees, as well as its physical, emotional and cognitive effects.
• Understand the various levels of depression and how to identify them in your employees.
• Learn about the psychological and medical treatments available for depression, so that you can support your employees with getting help.