Hospitality Senior-Area-Regional Manager
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Clear Communication£1.00
Learn everything you need to know about good customer service in our communication skills course.
Benefits of this course:
- Receive practical tips and tricks for good verbal and written communication.
- Develop key skills that can be used within the workplace.
- Understand the right words to use and when.
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Managing Mental Health£3.50
This mental health awareness training for managers equips leaders with strategies to address wellbeing, support remote workers, and enhance productivity and leadership.
Benefits of this course:
- Equips managers with strategies to address both presenteeism and absenteeism effectively.
- Provides insights into supporting remote workers and managing isolation-related challenges.
- Enhances overall leadership quality, boosting confidence in managers and team members to support mental health.
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Violence and Aggression at Work£3.00
Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.
What are the benefits of this course?
- Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
- How to help calm situations that could otherwise become out of hand.
- Learn what to do, and not to do, when there\'s a confrontation with customers.
- How to handle one-on-one confrontations, both during and after.