Skills & Training
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Clear Communication£1.00
Learn everything you need to know about good customer service in our communication skills course.
Benefits of this course:
- Receive practical tips and tricks for good verbal and written communication.
- Develop key skills that can be used within the workplace.
- Understand the right words to use and when.
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Equality Essentials£2.00
Discover our short online equality act course, brought to you by Upskill People.
Benefits of this course:
- Provides a comprehensive overview of the Equality Act requirement for the fair and equal treatment of all.
- Receive real-life examples of the effects of discrimination and how to create a productive and harmonious environment.
- Learn more about pay equality and secrecy.
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Violence and Aggression at Work£3.00
Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.
What are the benefits of this course?
- Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
- How to help calm situations that could otherwise become out of hand.
- Learn what to do, and not to do, when there\'s a confrontation with customers.
- How to handle one-on-one confrontations, both during and after.