All courses

Wondering how to conduct a one on one? We've got you covered! Regular 1-1s can become your secret weapon for team success. With tips from top managers and scenario-based practice, get ready to turn every 1-1 into a win-win!

Benefits of this course:

• Discover the value of regular 1-1s for meaningful team connections.
• Learn how to plan effective 1-1s.
• Understand how to master task scheduling, reviewing, and follow-ups.

Our cask ale serving alcohol course is a short, \'need to know\' course giving you the key facts about cask ale so that you can give your guests the best experience possible when serving them.

What are the benefits of this course?

• Know your stuff - discover what cask ale is made of and how it\'s made.
• Find out about all the different flavours and styles and what they taste like.
• Learn how to maintain and serve cask ale so that you can give your guests the best experience.

Discover our course covering everything you need to know on cellar management to look after cellar products so the customer gets them at their very best. Ideal for those within the hospitality industry.

Benefits of this course:

• Educates the learners on the different dispensing equipment and what it does.
• Provides information about the journey of kegged products through the cellar to the taps.
• Information on how casks and kegs should be stored and how to maintain the perfect products.

Understanding the laws around tobacco sales is crucial, it\'s not just another product. This challenge 21 tobacco sales training course will equip you with the knowledge to handle tobacco sales responsibly and legally.

What are the key benefits of this course?

• The legal age requirements for purchasing tobacco products.
• Which types of photo ID are acceptable for proof of age.
• What the Tobacco Display Ban means and how to comply with it.

Find out everything you need to know in our Challenge 25 Tobacco sales training course and upskill your employees today.

Benefits of this course:

• Have a clear understanding of the legislation covering the sale of tobacco.
• Learn how to refuse a sale correctly.
• Understand how the law is enforced and the consequences of breaking it.

Our cider serving alcohol course is a short, \'need to know\' course giving you the key facts about cider and perry so that you can give your guests the best experience possible when serving them.

What are the key benefits of this course?

• Know your stuff - find out what cider and perry is made from and how it\'s made.
• Discover the key producers and brands and what they taste like.
• Learn how to pour and present the perfect cider drinks and what can make them less than perfect.

Learn everything you need to know about good customer service in our communication skills course.

Benefits of this course:

• Receive practical tips and tricks for good verbal and written communication.
• Develop key skills that can be used within the workplace.
• Understand the right words to use and when.