Course Authors

This PCI DSS Course Online covers essential PCI DSS standards, data theft prevention, compliance responsibilities, manual card transaction handling, and the benefits and consequences of adherence.

What are the benefits to this course?

• Gain a clear understanding of PCI DSS standards and their importance for compliance.
• Learn to identify and prevent data theft and manage manual card transactions effectively.
• Understand your responsibilities and the benefits and consequences of PCI DSS compliance.

This time its all about you! This personal essentials course covers everything you need to know about dress code, personal conduct, hygiene, and the essential laws and protocols that shape employees behavior in the workplace.

What are the key benefits of this course?

• Learn how to keep your uniform and protective clothing clean and well-maintained.
• Understand the importance of personal hygiene, with a focus on preventing cross-contamination.
• Recognize your legal responsibility to report any contagious illness.

Learn essential skills in our bomb threat training course. Identify suspicious items, understand bomb types, handle threats, maintain security, and respond to phone threats.

What are the benefits to this course?

• Identify suspicious items and recognise potential threats to enhance workplace safety.
• Gain knowledge on different bomb types and appropriate responses to suspicions.
• Understand how to maintain security and manage telephone bomb threats efficiently.

As part of our serving alcohol course series, this segment focuses the key facts about red wine, and gives the learner the skills to best serve it.

What are the key benefits of this course?

• Know your stuff - learn the main red wine grapes and what they taste like, the key countries which produce wine and what wines go with what types of food.
• Understand what the wine label can tell you.
• How to open a bottle, seal a bottle and pour a glass perfectly (and what not to do).

Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law and builds on your Challenge 21 knowledge.

What are the key benefits of this course?

• Understand the impact of alcohol abuse on individuals and those around them.
• Learn about the laws on licensing and what they aim to achieve.
• The effects on health and society.

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol with confidence and conviction.

What are the key benefits of this course?

• When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
• How to recognise and manage fatigue in yourself and others.

Let\'s face it: if you don\'t know what you\'re doing, selling alcohol can be fraught with issues. This alcohol sales training course teaches you when to serve alcohol, giving you the practical skills you need to sell responsibly and within the law.

What are the key benefits of this course?

• The legal age restrictions for buying and selling alcohol and the consequences of breaking the law.
• What alcohol actually is and who enforces the law on its sale.
• About the premises licence and licensed hours for selling alcohol.