Retail Alcohol Sales Challenge 25 - How to Refuse

Course code
RAA5_02
£1.80
 

There's one product area fraught with issues if you don't know what you're doing - that's selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.

You will learn:

  • When there's a duty to refuse to serve a customer and how to do this with good customer service.
  • How to check ID properly.
  • Why refusals to sell alcohol should be recorded.
  • How to recognise and manage fatigue in yourself and others.
  • How to understand and act upon wellbeing issues
  • Influencing and negotiation skills to create a safety culture.

We recommend this course is combined with the following to help you comply with alcohol sale regulations:

More Information
Rating 5.00
Rating number 10
Core sector Retail
Sub-sector Catering, Events
Business outcomes Compliance, Sales, Service
Skill type Health and Safety, Communication, Mental Health and Wellbeing
Job type Food and Beverage, Customer Assistant, Sales Assistant
Author Upskill People

Related products

Check items to add to the basket or

Why choose Upskill People?

why choose UkSkill

We’ve been helping people shine for over 20 years.

why choose UkSkill

Our engaging courses improve performance and provide measurable benefits.

why choose UkSkill

Bought a course but changed your mind? Simply swap it for something else.