Retail Alcohol Sales Challenge 25 - When to Serve

This course will take around 15 minutes

There's one product area fraught with issues if you don't know what you're doing - that's selling alcohol. This course covers the essential and practical skills you need to sell responsibly and within the law.

You will learn:

• the legal age restrictions for buying and selling alcohol and the consequences of breaking the law
• what alcohol is who enforces the law on its sale
• about the premises licence and licensed hours for selling alcohol
• when to ask for ID and how the purchaser and the consumer should be considered
• which types of photo identification are acceptable as proof of age when buying alcohol
• how to recognise and manage fatigue in yourself and others
• how to understand and act upon well-being issues
• influencing and negotiation skills to create a safety culture