Course Authors

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol in Scotland with confidence.

What are the key benefits of this course?

• When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
• How to recognise and manage fatigue in yourself and others.

Let\'s face it: if you don\'t know what you\'re doing, selling alcohol can be fraught with issues. This course teaches you when to serve alcohol in Scotland, giving you the practical skills you need to sell responsibly and within the law.

What are the key benefits of this course?

• The legal age restrictions for buying and selling alcohol and the consequences of breaking the law.
• What alcohol actually is and who enforces the law on its sale.
• About the premises licence and licensed hours for selling alcohol.

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

Benefits of this course:

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
Learn More on Alcohol Sales Challenge 25 - How to Refuse

Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

Benefits of this course:

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.

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