Managing People: Episode 4 - Induction
Successfully induct a new starter and address issues with performance during probation
It’s important new recruits get the best possible start, if you want to make sure they stay and thrive. Learn to motivate people in their roles and give them confidence to learn new skills.
This episode helps you manage a successful induction process that results in high staff morale and retention. You’ll also learn how to handle performance issues during probation, and when to step in with further training if a member of your team has not gained the skills they need through induction.
Story: Charlotte’s taken on responsibility for inducting the new team member and she’s received an unexpected piece of information that’s given her cause for concern. It seems they’ve been quietly helping themselves to some stock. Charlotte needs to deal with this fast.
Meanwhile, Charlotte also needs to address team member Gemma’s repeated absence and poor performance. It’s revealed that Gemma lacks confidence in her role because she was never given a proper induction. What should Charlotte do?
|Core sector||Hospitality, Retail, Business, Distribution, Charity|
|Sub-sector||Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering|
|Business outcomes||Recruitment, Retention, Induction/Onboarding, Wellbeing, Development, Performance|
|Skill type||Appraisals, Coaching, Communication, Teamwork, Mental Health and Wellbeing, Management, Problem Solving, Equality|
|Job type||Manager, Deputy Manager, Supervisor, Director, Operations Director, Finance Director, HR Manager|