Skills & Training

This course, part of our sales training courses, focuses on improving customer relationships, understanding buying signals, and applying effective sales techniques for greater success.

What are the benefits to this course?

• Learn to build strong connections with customers, improving job satisfaction and overall service quality.
• Gain skills in recognising buying signals, upselling, and using product knowledge to increase sales.
• Acquire techniques for managing challenging interactions, including effective communication and queue management.

This retail security course provides essential guidelines on detecting and preventing theft, highlighting the serious impact on the workplace and offering strategies to protect against theft.

What are the benefits to this course?

• Learn to identify and prevent theft, protecting both staff and store from serious financial losses.
• Understand common theft tactics and implement effective security procedures for tills, stockrooms, and deliveries.
• Recognise potential thieves and enhance vigilance during peak times to deter and address theft effectively.

Get ready to pop, pour, and impress with this quick and fun serving alcohol course on all things sparkling wine!

What are the key benefits of this course?

• Discover the main sparkling wine types and what makes them sparkle!
• Explore the countries behind the bubbles and their unique styles.
• Learn how sparkling wine is crafted, aged, and, of course, opened with finesse.

Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.

What are the benefits of this course?

• Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
• How to help calm situations that could otherwise become out of hand.
• Learn what to do, and not to do, when there\'s a confrontation with customers.
• How to handle one-on-one confrontations, both during and after.

Shake things up with this quick and essential vodka serving alcohol course! Whether you\'re mixing a martini or pouring it neat, this course will give you all the must-know facts to elevate your customers experience.

What are the key benefits of this course?

• Uncover what vodka is made from and how it ?s distilled.
• Explore the countries that lead the vodka scene.
• Master the art of preparing and presenting flawless vodka drinks - plus, what to avoid for perfection.

Ready to wow your customers with whisky knowledge? This snappy serving alcohol course gives you all the essentials to serve up the best whisky experience with confidence and style.

What are the key benefits of this course?

• Explore the world\'s top whisky-producing countries and their distinct styles.
• Dive into the key whisky types, how they\'re crafted, and what they taste like.
• Master the art of making, pouring, and presenting flawless whisky drinks and learn what to avoid!