Skills & Training

This retail course cement the learners knowledge and confidence to be really brilliant at sales and service (and what not to do!) from first imrpessions to serving.

What are the key benefits of this course?

• Practice your greet and seat skills.
• Understand how to vary your style and approach based on the type of guest.
• Understand the importance of table allocation and priorities.

This online retail course cement the learners knowledge and confidence to be really brilliant at sales and service (and what not to do!) from first imrpessions to serving.

What are the key benefits of this course?

• Practice your greet and seat skills.
• Understand how to vary your style and approach based on the type of guest.
• Understand the importance of table allocation and priorities.

Our online retail course on fresh produce provides key learnings to take your team to the next level.

Benefits of this course:

• Understand how to maintain high standards and effectively merchandise products to boost sales.
• Learn the logistics of product delivery and strategies to reduce shrinkage and waste.
• Gain knowledge on product care, including flowers, and discover complementary items to enhance customer experience.

Our Fire Safety Funeral Course ensures essential workplace knowledge of fire prevention, detection, and response.

Benefits of this course:

• Understand the causes of fires and how to prevent them.
• Learn the fire evacuation procedure and identify escape routes.
• Gain knowledge on using fire fighting equipment and what to do if clothes catch fire.

Our Funeral Health & Safety Essentials course ensures compliance with health and safety law, focusing on accident prevention and maintaining high standards of safety.

Benefits of this course:

• Understand essential health and safety practices, including accident reporting and first aid procedures.
• Identify and reduce risks from common hazards.
• Comply with safety regulations by understanding COSHH, safety signs, equipment use, and manual handling.

Our Personal Essentials module within our Funeral Courses sector provides the learner key information to use within the workplace.

Benefits of this course:

• Learn the dress code, maintain clean uniforms, and uphold high conduct standards.
• Prioritise personal hygiene to prevent cross-contamination and manage occupational health.
• Understand equality and diversity policies and ask key questions about employment terms.

As part of our serving alcohol course series, this segment focuses the key facts about gin, and gives the learner the skills to best serve it.

What are the key benefits of this course?

• Learn about what gin is made from and the different production methods.
• Understand the difference between pot and column distillation.
• Make it perfect - learn how to make, pour and present the perfect gin drink (and what not to do!).

Ready to master the art of serving plant-based customers? This quick and engaging training will teach you the essentials to make every meal a hit for your vegetarian and vegan customers.

Benefits of our vegans and vegetarians food training course:

• What vegans and vegetarians do and dont eat.
• Key service tips to impress your plant-based customers.
• Common mistakes to avoid when serving plant-based meals.

This Legionella awareness training quickly and concisely provides a practical approach to prevent Legionella, for all housekeeping, spa, and gardening teams.

Benefits of this course:

• Understand what Legionella and Legionnaires\' disease is and how you can catch it.
• Understand the law around Legionella control and our duty to take suitable precautions to prevent/control the risk of exposure.
• Learn what preventative measures we can take.

Our stress management course offers practical tips for reducing stress, improving wellbeing, and boosting productivity.

Benefits of this course:

• Understand stress indicators and strategies for effective management.
• Learn practical techniques for reducing stress through workload management, healthy habits, and breathing exercises.
• Gain insights into managing remote work challenges to improve overall wellbeing, attendance, and productivity.