Retail HOD-Store Manager

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol with confidence and conviction.

What are the key benefits of this course?

• When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
• How to recognise and manage fatigue in yourself and others.

Let\'s face it: if you don\'t know what you\'re doing, selling alcohol can be fraught with issues. This alcohol sales training course teaches you when to serve alcohol, giving you the practical skills you need to sell responsibly and within the law.

What are the key benefits of this course?

• The legal age restrictions for buying and selling alcohol and the consequences of breaking the law.
• What alcohol actually is and who enforces the law on its sale.
• About the premises licence and licensed hours for selling alcohol.

Keeping your people and your business safe is a non-negotiable - and so is understanding the ins and outs of health and safety. Which is why our health and wellbeing course covers everything you need to know, including the practical skills that are so essential to a safe workplace.

What are the benefits of this course?

• Why safety, health and wellbeing is so important ? and the consequences of not taking it seriously.
• The difference between accidents, incidents, near misses and dangerous occurrences.
• That accidents and incidents must be reported to help prevent recurrence.
• What a risk assessment is and different ways to reduce the risk of common slip, trip and fall injuries.

This retail security course provides essential guidelines on detecting and preventing theft, highlighting the serious impact on the workplace and offering strategies to protect against theft.

What are the benefits to this course?

• Learn to identify and prevent theft, protecting both staff and store from serious financial losses.
• Understand common theft tactics and implement effective security procedures for tills, stockrooms, and deliveries.
• Recognise potential thieves and enhance vigilance during peak times to deter and address theft effectively.

Feeling burnt out just reading about burnout? This Tackling Burnout course dives into the causes of that "always-on" feeling and helps you spot burnout’s warning signs in yourself and your team. Soon, you’ll be ready to boost well-being and keep your team thriving, not just surviving.

Benefits of this course:

• Hear from Lynette Charles, Chief Executive of MIND, talking about burnout.
• Learn how to recognise and deal with burnout in the workplace.
• Understand the difference between the physical and emotional signs of burnout.

This course on managing depression helps you distinguish between natural sadness and clinical depression, providing strategies to identify symptoms, assess severity, and intervene to minimise productivity loss and distress.

What are the benefits to this course?

• Spot the signs and symptoms of depression in your employees, as well as its physical, emotional and cognitive effects.
• Understand the various levels of depression and how to identify them in your employees.
• Learn about the psychological and medical treatments available for depression, so that you can support your employees with getting help.

Our violence and agression at work course helps you understand, identify and deal with workplace agression from both colleagues and customers.

What are the benefits of this course?

• Understand what can trigger workplace aggression and how you can reduce, or even eliminate, these triggers.
• How to help calm situations that could otherwise become out of hand.
• Learn what to do, and not to do, when there\'s a confrontation with customers.
• How to handle one-on-one confrontations, both during and after.

Our mental health short courses help you understand the important facts about mental health, including how to live your best life at work and at home, as well as supporting colleagues who may need your help.

What are the benefits of this course?

• Make the absolute most of your own potential.
• Cope with life and play a full part in your family, community and workplace.
• Recognise the most common mental health issues.
• Avoid using stigmatising language and support colleagues who may need help.

Our wellbeing courses online help you to understand the importance of living in the present moment, giving you techniques that help you to reconnect with yourself and focus on what really matters.

What are the benefits of this course?

• Understand what good mental health is and why it matters.
• Learn how to improve your wellbeing by connecting to your own thoughts, feelings and the world around you.
• Discover the five ways to wellbeing, which research shows helps to improve mental health.