Alcohol Sales Challenge 21 (NI) - How to Refuse
Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol in Northern Ireland with confidence.
Benefits of this course:
- When there's a duty to refuse to serve a customer and how to do this with good customer service.
- How to check ID properly.
- Why refusals to sell alcohol should be recorded.
Course code
HAA1_02_NI
£1.50
This course will take around 15 minutes
There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.
You will learn:
- when there's a duty to refuse to serve a customer and how to do this with good customer service
- how to check ID properly
- why refusals to sell alcohol should be recorded
- how to recognise and manage fatigue in yourself and others
- how to understand and act upon well-being issues
- influencing and negotiation skills to create a safety culture
| Sub-sector | Restaurant, Hotel, Quick Service Restaurant, Pub/bar |
|---|---|
| Business outcomes | Compliance, Sales, Service |
| Skills & Training | Compliance, Sales & Service |
| Jobs & Roles | Hospitality colleague, Hospitality HOD/Site Manager |
| Course Author | Upskill People |
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