Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted)
Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted)
Course code
CHN_RSSE
£7.00
This course will take around 60 minutes
On completing this course you will understand:
- that sales and good service are about getting on with people well, which leads to greater job satisfaction all round
- steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
- how to observe and understand customers and look for buying signals
- that product knowledge is key to successful sales
- how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
- that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
- that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
- the simple rules for managing queues and signalling for help
- that after making a great first impression they then have to deliver on their promise to be friendly and helpful
After completing this course you will have gained 1 CPD point
Average Rating | 4.92 |
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Number of Reviews | 90 |
Sub-sector | Clothing, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport |
Business outcomes | Sales, Service |
Skills & Training | Sales & Service |
Jobs & Roles | Retail colleague |
Course Author | Upskill People |
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