Sales & Service Essentials

This course, part of our sales training courses, focuses on improving customer relationships, understanding buying signals, and applying effective sales techniques for greater success. What are the benefits to this course? - Learn to build strong connections with customers, improving job satisfaction and overall service quality. - Gain skills in recognising buying signals, upselling, and using product knowledge to increase sales. - Acquire techniques for managing challenging interactions, including effective communication and queue management. Why choose an Upskill People course? - Study in your own time using our interactive learning portal. - Works from any device. - All courses are written by industry experts. - Media rich course videos. - Easy to implement skills and knowledge in real life.
47.20% of 100
2,472 Reviews
Course code
RSSE
£7.00

This course will take around 60 minutes

On completing this course you will understand:

  • that sales and good service is about getting on with people well, which leads to greater job satisfaction all round
  • steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
  • how to observe and understand customers and look for buying signals
  • that product knowledge is key to successful sales
  • how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
  • that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
  • that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
  • the simple rules for managing queues and signalling for help
  • that after making a great first impression they then have to deliver on their promise to be friendly and helpful

After completing this course you will have gained 1 CPD point

More Information
Average Rating 2.36
Number of Reviews 2,472
Sub-sector Clothing, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business outcomes Sales, Service
Skills & Training Sales & Service
Jobs & Roles Retail colleague
Course Author Upskill People

Related products

Check items to add to the basket or

Why choose Upskill People?

why choose UkSkill

We’ve been helping people shine for over 20 years.

why choose UkSkill

Our engaging courses improve performance and provide measurable benefits.

why choose UkSkill

Bought a course but changed your mind? Simply swap it for something else.